Payment Policy
This Payment Policy explains how Hestialux (“we”, “our”, or “us”) handles payments, payment information, and related processes for purchases made through hestialux.com
By placing an order with us, you agree to the terms outlined below.
Accepted Payment Methods
We currently accept the following secure payment methods:
▹Major credit & debit cards: Visa, MasterCard, American Express
▹Apple Pay & Google Pay (when available at checkout)
All transactions are processed in British Pounds Sterling (£) for orders within the United Kingdom.
Payment Information
Accuracy & Responsibility
When placing an order, you agree to provide complete, accurate, and up-to-date billing details, including:
▹Email address
▹Billing and shipping address
▹Payment information
Ensuring accurate information helps prevent delays in processing and delivery.
Pricing & Promotions
Pricing Policy
All product prices on hestialux.com are displayed in GBP (£) and include applicable UK taxes.
We reserve the right to adjust prices, modify availability, or discontinue products at any time without prior notice.
Promo Codes
Discount codes must be entered during checkout.
Codes cannot be applied after your order is placed.
Codes cannot be combined with other promotions unless explicitly stated.
Order Confirmation & Receipts
Order Confirmation
After placing your order, you will receive an order confirmation email containing:
▹Items purchased
▹Selected shipping method
▹Billing and contact details
This email acts as your purchase receipt.
Invoice
A detailed invoice will be included in your:
▹Shipping confirmation email
Your invoice includes:
▹Itemised product list
▹Applied discounts
▹Shipping or handling fees
Payment Processing
Authorisation
By submitting your payment information, you authorise Hestialux to charge the total order amount to your selected payment method.
All payments are securely processed using encrypted payment gateways that comply with PCI DSS security standards.
Payment Failure
If your payment fails or is declined:
▹We will notify you by email.
▹Your order will not be shipped until payment is successfully completed.
▹You may be required to use an alternative payment method.
Disputes & Chargebacks
If There’s an Issue
If you encounter any problems—such as incorrect items, missing parcels, or billing discrepancies—please contact us immediately at help@hestialux.com
We will review your case and resolve it as quickly and fairly as possible.
Chargebacks
All chargebacks are fully investigated.
If a chargeback is found to be unfounded or fraudulent, the customer may be responsible for:
▹The full order amount
▹Any associated administrative or investigation fees
Contact Us
Need assistance? We’re here to help:
▹ Email: help@hestialux.com
▹ Phone: +44 800 912 4141
▹ Address: 225 Green Street, London, E13 9JW, United Kingdom
Customer Service Hours (GMT – London)
▹ Monday to Friday: 9:00am – 5:00pm
▹ Saturday & Sunday: 10:00am – 2:00pm
▹ We respond within 24 hours
▹ For more support, please visit our Contact Us page