Payment Policy
This Payment Policy explains how Hestialux Shop (“we”, “our”, or “us”) handles payments, billing information, and related processes for purchases made through https://hestialux.com
By placing an order with us, you agree to the terms outlined below.
Accepted Payment Methods
We currently accept the following secure payment methods:
▹ Major credit & debit cards: Visa, Mastercard, American Express, Maestro, UnionPay
▹ Apple Pay, Google Pay, Shop Pay
▹ All transactions are processed in Canadian Dollars (CAD)
Payment Information
Accuracy & Responsibility
When placing an order, you agree to provide complete, accurate, and up-to-date billing details, including:
▹ Email address
▹ Billing and shipping address
▹ Payment information
▹ Providing accurate information helps prevent delays in order processing and delivery
Pricing & Promotions
Pricing Policy
▹ All product prices on https://hestialux.com are displayed in CAD ($)
▹ Prices may change without prior notice due to promotions, updates, or market conditions
▹ Applicable taxes and fees are clearly calculated and displayed at checkout before order confirmation
Promo Codes
▹ Discount codes must be entered during checkout
▹ Codes cannot be applied after an order is placed
▹ Codes cannot be combined with other promotions unless explicitly stated
Order Confirmation & Receipts
Order Confirmation
After placing your order, you will receive an order confirmation email containing:
▹ Items purchased
▹ Selected shipping method
▹ Billing and contact details
▹ This email serves as your purchase receipt
Invoice
A detailed invoice will be included in your:
▹ Shipping confirmation email
Your invoice includes:
▹ Itemised product list
▹ Applied discounts
▹ Shipping or handling fees (if applicable)
Payment Processing
Authorisation
▹ By submitting your payment information, you authorise Hestialux Shop to charge the total order amount to your selected payment method
▹ Full payment is required at checkout
▹ Orders are not prepared, processed, or shipped until payment has been successfully received
▹ All payments are securely processed using encrypted payment gateways that comply with PCI DSS security standards
▹ Hestialux Shop does not store or have access to your full payment card details
Payment Failure
If your payment fails or is declined:
▹ You will be notified by email
▹ Your order will not be confirmed or shipped
▹ You may be required to use an alternative payment method
Disputes & Chargebacks
If There’s an Issue
▹ If you experience any billing or payment issues, please contact us first at help@hestialux.com
▹ Refunds are handled in accordance with our Refund Policy:
https://hestialux.com/pages/refund-policy
Chargebacks
▹ All chargebacks are reviewed and investigated
▹ If a chargeback is found to be unauthorized or unjustified, the customer may be responsible for:
▹ The full order amount
▹ Any associated administrative or investigation fees
Fraud Prevention
▹ Hestialux Shop reserves the right to review, hold, or cancel any order that appears to involve fraudulent or unauthorized activity
▹ In some cases, additional verification may be required to complete large or high-risk transactions
Contact Us
We're here to help with payments, billing, and any other questions you may have.
▹ Website: https://hestialux.com
▹ Email: help@hestialux.com
▹ Phone: +1 437 702 1401
▹ Address: 559 Queen St W, Toronto, ON M5V 2B6, Canada
Business Hours
▹ Monday to Friday: 9:00 AM – 5:00 PM (Eastern Time)
▹ Saturday & Sunday: 10:00 AM – 2:00 PM
▹ Average Response Time: 24–48 hours