Shipping policy
Average Delivery Times
At Hestialux Shop, we strive to offer the best value by working with trusted suppliers and optimized logistics. This allows us to reduce operational costs and offer competitive pricing.
▹ The total estimated delivery time, including processing, is usually between 6 and 12 business days
Shipping Information
▹ We do not ship to P.O. boxes or APO/FPO addresses
▹ Currently, we only ship within Canada
Shipping Methods
▹ Orders are shipped using reliable carrier partners depending on the destination
▹ All shipments include tracking
Processing & Delivery Time
▹ Order Cut-off Time: 5:00 PM (Eastern Time – Toronto)
▹ Fulfilment Days: Monday – Friday
▹ Handling Time: 1–2 business days (Monday–Friday)
▹ Transit Time: 6–8 business days (Monday–Friday)
Shipping Costs
▹ We offer free shipping on all orders within Canada
▹ No minimum purchase required
Shipping Status
▹ Once your order ships, you will receive a shipping confirmation email containing your tracking number
▹ If you do not receive the confirmation immediately, please allow some time for processing
▹ Your order will be delivered within the estimated timeframe provided at checkout
Order Changes
▹ Please contact us immediately if you need to make changes to your order
▹ Once an order has been processed or shipped, changes may no longer be possible
Item Not Received
If you have placed an order and have not received it:
▹ First, check the tracking information provided
▹ If the tracking shows delivered but you have not received your item, please contact the carrier
▹ If the issue persists, contact us at help@hestialux.com and we will assist you
Track Your Order
▹ You can track your order using the tracking number provided in your shipping confirmation email
▹ You may also track your order via our tracking page:
https://hestialux.com/pages/track-your-order
▹ Tracking information may take 2–4 business days to become active after your order is placed
▹ If you have not received a tracking number within 4 business days, please contact us at help@hestialux.com
Taxes
▹ Prices displayed on our website are in Canadian Dollars (CAD)
▹ Applicable sales taxes may be charged at checkout in accordance with Canadian regulations
▹ Customers are not required to pay additional import duties for domestic orders within Canada
For Further Inquiries
If you have any further questions, please contact our customer service team:
▹ Phone: +1 437 702 1401
▹ Email: help@hestialux.com
▹ Address: 559 Queen St W, Toronto, ON M5V 2B6, Canada
▹ Website: https://hestialux.com